📄 Terms and Conditions
The Movers Cape Town – Home Removal & Delivery Services
1. Introduction
Welcome to The Movers Cape Town. By booking our services or visiting our website, you agree to the terms and conditions outlined below. These terms apply to all clients and service users.
2. Our Services
The Movers Cape Town offers:
Small home and office removals
Furniture and appliance collection/delivery
Student and single-room moves
Garden refuse and rubble removal
Local item transport (Facebook Marketplace, retail, etc.)
We reserve the right to refuse transport of any items deemed hazardous, illegal, or inappropriate for our vehicle or team.
3. Bookings and Scheduling
Bookings are subject to vehicle and staff availability.
We recommend booking at least 24–48 hours in advance.
Same-day bookings may be available but are not guaranteed.
Confirmed bookings will include estimated time of arrival, location, and agreed price.
4. Pricing and Payment
Pricing is based on load size, distance, labor involved, and number of trips.
Additional charges may apply for delays, extra loading/unloading time, waiting periods, stairs, or bulky/heavy items.
Quotes are estimates unless otherwise stated as a fixed price.
Payment is due on the day of service via EFT, cash, or approved mobile payment methods.
5. Cancellation and Rescheduling
Please notify us at least 12 hours before your scheduled time if you need to cancel or reschedule.
Late cancellations may incur a call-out or cancellation fee.
If we arrive on site and are unable to complete the service due to lack of access or unpreparedness, a fee may still be charged.
6. Customer Responsibilities
Ensure that parking and access points are clear and legal for loading/unloading.
Inform us in advance of any stairs, security gates, fragile items, or special instructions.
All items must be packed and ready unless otherwise agreed.
The customer must be present or have a representative on site unless otherwise arranged.
7. Liability and Damages
Our team takes care to handle all goods professionally.
However, we are not liable for:
Pre-existing damage
Poorly packed or unsecured items
Damage due to weather, road conditions, or access limitations
We do not offer in-transit insurance by default. Customers are encouraged to arrange their own coverage for high-value items.
8. Limitations of Service
We do not:
Transport illegal, hazardous, flammable, or perishable goods
Provide full packing/unpacking services (unless pre-arranged)
Offer storage solutions
9. Delays and Force Majeure
We are not responsible for delays caused by:
Traffic or road closures
Weather conditions
Accidents or vehicle breakdowns
Other events beyond our control
We will always communicate delays and aim to complete the service as soon as possible.
10. Photos and Media
With your consent, we may request to take photos of completed moves for social media or marketing. You may decline without affecting service.
11. Changes to Terms
These Terms & Conditions may be updated at any time. The latest version will always be available on our website.
12. Contact Us
For questions about these terms, or to request a quote:
📍 The Movers Cape Town
📞 WhatsApp / Call: [Insert Number]
📧 Email: [Insert Email]
🌐 Website: [Insert Website URL]
Get In Touch
Address: 40 Dover Road , Cape Town, Western Cape Muizenberg 7945
Email: [email protected]
Hours of Operation:
Mon - Sat 8am to 6pm
Sunday – Closed
Testimonial
What our clients say about us.
Working with The Movers Delivery Service has been a game-changer for our business. Their logistics solutions have streamlined our supply chain operations, resulting in increased efficiency and significant cost savings. The team's expertise and attention to detail have given us peace of mind, knowing our shipments are in capable hands.
John Doe
I cannot recommend The Movers Delivery Service enough. Their dedicated fleet and contract logistics services have provided us with unparalleled reliability and flexibility. The team consistently goes above and beyond to meet our unique transportation needs, ensuring our goods reach their destinations on time and in pristine condition.
Jane Doe
As a growing e-commerce business, efficient logistics is crucial to our success. The Movers Delivery Service has been an invaluable partner, offering seamless integration with our operations and providing exceptional customer service. Their advanced tracking capabilities and commitment to on-time deliveries have significantly enhanced our customer experience.
John Doe
Frequently Asked Questions
How does your company handle specialized cargo transportation
Our logistics experts have extensive experience in handling specialized cargo transportation requirements. We have dedicated equipment and trained personnel to handle oversized, overweight, or high-value shipments, as well as hazardous materials and temperature-controlled goods. Our processes are designed to ensure the safe and secure transportation of specialized cargo, adhering to all relevant regulations and industry best practices. We also offer customized packaging, crating, and labeling solutions to protect your valuable cargo during transit.
What measures does your company take to ensure supply chain security?
Supply chain security is a top priority for our company. We implement robust security protocols at every stage of the logistics process, from physical security measures at our facilities to advanced tracking and monitoring technologies. Our transportation fleet is equipped with GPS tracking devices, allowing us to monitor shipment movements in real-time and respond promptly to any potential security threats. Additionally, we conduct thorough background checks on all personnel and maintain strict access controls to our facilities and systems, ensuring the highest levels of security and data protection.
How does your company address sustainability and environmental concerns in logistics operations?
We are committed to sustainable and environmentally responsible logistics practices. Our company actively seeks to reduce our carbon footprint by optimizing route planning and load consolidation, which minimizes fuel consumption and emissions. We also invest in eco-friendly technologies, such as alternative fuel vehicles and energy-efficient warehouse systems. Furthermore, we promote recycling and waste reduction initiatives throughout our operations, and partner with carriers and suppliers that share our commitment to environmental stewardship. Our goal is to provide logistics solutions that not only meet our clients' needs but also contribute to a more sustainable future.
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